It is the policy of the Village of River Forest to ensure equal opportunity for all individuals without regard to race, color, religion, sex, age, national origin or disability or any other legally protected status in accordance with the requirements of local, state, and federal law.
Available Position(s):
Utility Billing and Customer Service Clerk
The Village of River Forest is seeking qualified applicants for the position of a Full Time Utility Billing and Customer Service Clerk. Under the direction of the Finance Director, this position is assigned to the Finance Division and works closely with the Assistant Finance Director, Accounting Clerk-Customer Service/Accounts Payable and the Accounting Clerk-Customer Service. There are over 3,000 Utility Billing customers.
This responsible clerical position requires the maintenance, review, recording, verifying and reporting of utility bill transactions. This position requires the exercise of considerable poise, and the ability to interact with residents in a professional and firm matter regarding utility billing issues. It involves a variety of moderately complex clerical/bookkeeping tasks related to the operation and maintenance of the Village’s Utility Billing module. Work is structured around a monthly billing cycle, but follow-up tasks, including past due notices, shut-offs, billing arrangements, and meter change-outs, require attention to this position on a daily basis. The position also serves as a backup for Front Counter operations.
The successful candidate for this position must have good knowledge of basic bookkeeping practices, some knowledge of basic office procedure, working skill in the use of a calculator, cash register, computers, switchboard, and other clerical work; experience working with Word, Excel and Access; ability to work in a team environment and handle resident needs promptly, courteously, and tactfully; ability to make decisions according to established policy; ability to multi task; and ability to maintain regular and predictable attendance in the office.
In addition, the Village seeks an individual who has demonstrated the ability to provide excellent customer service, communicate clearly, establish and maintain a positive attitude and effective working relationships, perform accurate work and exercise sound judgment and problem-solving skills in a fast-paced environment.
Qualified candidates must possess:
- a High School Diploma or equivalent;
- Minimum of two (2) years of experience in general clerical work.
- Considerable skill in establishing effective and courteous service with the public.
- Previous cashier experience is preferred.
The salary range for this full-time, non-exempt position is $48,030-$62,998 DOQ plus excellent benefits. Hours are generally 8:00 a.m. to 4:30 p.m., except Mondays when the Village counter operations are open until 7:00 p.m. This position alternates working Monday evenings.
Questions regarding the position should be directed to Jon Pape at jpape@vrf.us or (708) 714-3563. Qualified candidates should submit a resume, cover letter and three professional references via email to apply@vrf.us. The selected individual will be required to pass a background check, driving record check, and drug screen. Position is open until filled. The Village of River Forest is an Equal Opportunity Employer.